Project Overview
By seamlessly integrating kiosks and displays into the diagnostic center, we revolutionize patient care. Our streamlined check-in process expedites registration, reducing wait times and enhancing overall efficiency. With accurate data capture and real-time updates, communication is improved, ensuring a positive experience for every patient. This innovation optimizes staff resources, enabling a focus on quality care while providing valuable insights for resource allocation. Embracing technology not only enhances privacy and security but also leads to cost savings, reinforcing our commitment to delivering exceptional healthcare services.
Background
A mid-sized healthcare facility, faced challenges related to
- Patient queue management
- Long waiting times
- Operational inefficiencies
These issues were negatively impacting patient satisfaction, staff workload, and overall business performance.
The Challenge
Inefficient Appointment Scheduling: The manual appointment scheduling process led to uneven patient flow and increased waiting times.
Overcrowded Waiting Areas: Limited space and outdated queue management systems resulted in congestion in the waiting areas, causing discomfort for patients.
Communication Gaps: Lack of real-time communication about doctor availability and waiting times contributed to patient frustration.
Resource Underutilization: Inadequate resource planning led to periods of staff and equipment underutilization.
The Solutions
Patient Self-Service Kiosks: Introduced user-friendly kiosks for patients to book appointments, Arrival intimation, and collect reports independently.
Real-Time Information Displays: Installed smart TVs in the OPD section displaying live information about available doctors, their room numbers, and approximate waiting times of patients in real time.
Automated Appointment Reminders: Implemented an automated system to send appointment reminders and preparation instructions to patients, reducing no-shows and delays.
Onsite-Appointment Booking Via Tabs: Employees Directly book the patient appointment onsite using Tabs and can provide a hassle free experience for the patients.
Data Analytics Platform: Utilized a data analytics platform to gather insights into patient flow, peak times, and service preferences for better resource planning.
Results
Improved Patient Experience: Patients appreciated the convenience of self-service kiosks, reducing the hassle of manual processes and contributing to a more positive overall experience.
Reduced Waiting Times: Real-time information displays allowed patients to track their position in the queue and estimate waiting times accurately, leading to reduced anxiety and frustration.
Enhanced Staff Efficiency: Automation of appointment reminders and self-service processes alleviated the workload on front desk staff, allowing them to focus on personalized patient interactions and more critical tasks.
Optimized Resource Utilization: The data analytics platform enabled the diagnostic center to optimize staff and equipment allocation, reducing idle times and increasing overall operational efficiency.
Increased Patient Engagement: The technology-driven approach increased patient engagement,resulting in higher adherence to appointments, follow-up tests, and additional services.
Positive Word-of-Mouth Referrals: Satisfied patients became advocates for the diagnostic center, sharing their positive experiences and contributing to an increase in word-of-mouth referrals.